e3 IT Support Agreement
The major benefit of having a Support Agreement is to know that any problems will be resolved for a fixed known annual cost. The only variable will be expenses.
Our annual IT Support Agreement includes support for both the IT and the network infrastructure on a vessel.
The structure of the Agreement in it's simplest format provides for 2 one day maintenance visits for general maintenance plus ad-hoc on and off-site support.
The support includes:
- Remote login /telephone diagnosis of problems over the Internet and phone
- General on-line/site guidance on the operation of the software and equipment
- Advice on more advanced routines
- Bi-annual maintenance visit
- Non-chargeable software/firmware upgrades if available
- Recommendations on improved use
- Reconfiguration and fine tuning if possible
- Equipment fix on/off site
- Arrange for replacement parts and repairs.
We can provide a fixed annual figure that will include unlimited on-site visits with unlimited Remote and Telephone Support.
We can also roll into the IT Support Agreement our annual email and hosting service and IT training course.
The first step is to conduct a site survey.
e3 Systems - There is a difference!
Related Links
HP Equipment starting with Servers
Request Further Info