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Support

e3 provides all customers with an exceptional level of support from its dedicated Support Operations Centre. The Support Desk provides fast, effective service while Active Support Customers enjoy ongoing proactive monitoring of their vessel.

My e3

Manage your e3 account online

My e3 allows you to conveniently manage all aspects of your account online and through our iOS apps.

It provides you with effective and efficient control of everything from data usage and subscriptions to administration

In addition, it allows management companies to manage all their vessels from one convenient place.

 

Key features of my e3

  • Manage your e3 subscriptions
  • Clearly see your data usage
  • View PIN and PUK codes for your sim cards
  • Check your 4G volume usage on the Med Roaming sim card – updated hourly
  • See planned upgrades and prices on your VSAT subscriptions
  • Check all your recent invoices, download a PDF copy and see the payment status

Access My e3 online here or via our iOS apps which can be downloaded from the App Store.

My e3