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e3 provides all customers with an exceptional level of support from its dedicated Support Operations Centre. The Support Desk provides fast, effective service while Active Support Customers enjoy ongoing proactive monitoring of their vessel.


Every client is given secure access to our comprehensive client portal.

Access all the yacht’s service details and performance, billing, new tech info, FAQ & documents on any Mac, PC, Android tablet or smart phone.

Key features of my.e3s

Manage all your contracts including mobile, VSAT, L-band, LEO broadband satellite services, TV & IPTV, IT and all miscellaneous services.

  • Monitor your 4G&5G data usage and set alerts on all BIG DATA SIMs.
  • View all your SIM cards and TV decoder cards with locations, PUK and PIN numbers. Order new services.
  • View all your VSAT contract details and history.  Request upgrades, downgrades, and suspensions.
  • View all L-band contract details and history. Request renewals and new services.
  • View all TV and IPTV contract details and order renewals or new services.
  • View all IT related service details including e3 MAIL, network and server upgrades, antivirus software, data monitoring and management.
  • View all Support contracts including Active Support Agreement (ASA), Cyber security, Shore Based Maintenance.
  • View all Content services including VoIP with VoIP rates plus our news delivery service PressReader.



  • Review all your recent invoices and orders, download PDF copies and see the payment status.
  • Use the credit card 3DSecure compliant payment system to make payments.
  • Management companies can manage all their vessels from one convenient on-line place with a single monthly payment.


Did You Know?, FAQs and Technical Documentation

The ‘Did You Know?’ library presents new features randomly each day from the library that can also be interrogated.

  • FAQ – common support questions and answers are presented here.
  • The yacht’s ‘Technical documentation’ can be be made available here by request.