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Support

e3 provides all customers with an exceptional level of support from its dedicated Support Operations Centre. The Support Desk provides fast, effective service while Active Support Customers enjoy ongoing proactive monitoring of their vessel.

Support Operations Centre

Remote monitoring & management of your networks

e3’s state-of-the-art Support Operations Centre (SOC) provides our customers with comprehensive support through our Active Support service and Support Desk.

Remote monitoring provides direct access into a vessel’s network and communications systems, enabling us to identify issues and react quickly to fix problems before they have affected those on board.

Our in-house capabilities include technical drawings of e3 installations which can act as an additional resource if issues do arise.

Support is provided 7 days a week from 08:00 to 22:00 CET.

Remote Monitoring

Remote monitoring is part of our Active Support Agreement. It allows us direct access into your network and communications equipment, giving us the ability to support you quickly, and with the minimum amount of effort on your part.