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Support

e3 provides customers with complete peace of mind by offering direct support to network, IT systems and communications equipment via our dedicated Support Operations Centre and Support Desk.

Support Operations Centre

Remote monitoring and management of your networks

e3’s state-of-the-art Support Operations Centre (SOC) offers customers comprehensive remote monitoring services.

SOC provides direct access into your vessel’s network and communications systems, enabling us to monitor systems, identify issues and react quickly and efficiently to fix problems.

The team is often able to identify and fix issues before they have affected those on board –  ensuring uninterrupted service. Support is provided seven days a week from 08:00 to 22:00 CET.

 

Remote Monitoring

Our systems allow us direct access into your network and communications equipment, giving us the ability to support you quickly, and with the minimum amount of effort on your part