< Back to Support

Support

e3 provides all customers with an exceptional level of support from its dedicated Support Operations Centre. The Support Desk provides fast, effective service while Active Support Customers enjoy ongoing proactive monitoring of their vessel.

Active Support Agreement

e3’s highest level of support

Entertainment and communications systems are essential for the business and leisure activities of all on board a vessel and deserves an exceptional level of technical support.

An Active Support Agreement from e3 guarantees the highest levels of dedicated service to keep you connected at all times and ultimately provides complete peace of mind.

Proactive monitoring

Our state-of-the-art Support Operations Centre constantly monitors a vessel’s network and servers to capture data including uptime, workload, temperature and operating condition – all displayed visually to our support team. Any issues are identified and dealt with, often before crew need to be involved.

Monthly maintenance

Maintenance is an essential element of all IT networks and our engineers perform monthly health checks on all key systems, ensuring that they conform to the latest best practices for security and performance.

We check that all software and security is up to date and back-ups have happened on a regular basis – with a monthly report sent to the boat.

Unlimited prioritised support

Active Support customers are always first in line for access to senior level engineers, with no additional charges for support. We also offer a complimentary pre-season health check so that the start of your season is always issue-free.

For full details and pricing: info@e3s.com