Superyacht Connectivity, Network Security & Peace of Mind.

Entertainment and communication systems are essential for the business and leisure activities of all onboard a vessel and consequently deserve an exceptional level of technical support.

e3’s Support Operations Centre (SOC) delivers remote monitoring and management for superyacht IT networks, systems, and communications, ensuring your vessel stays online across the Mediterranean, Caribbean, and beyond.

Active Support Agreement

e3’s highest level of support – around the clock Remote Monitoring

An Active Support Agreement from e3 guarantees the highest levels of dedicated service to keep you always connected at all times and ultimately provides complete peace of mind.

If a problem occurs it will be picked up by our SOC before the vessel is aware of the problem and we often resolve the issues before the crew, and more importantly before guests and owners are aware.

With ASA, you’re guaranteed fast, expert support and total peace of mind—keeping you connected at all times.

Key Features:

  • Real – time Monitoring:
    Continuous polling of all IP devices—routers, switches, access points, LAN controllers, cameras, etc.—to track uptime, storage, antivirus status, and more.
  • Immediate Issue Detection:
    Alerts display on our SOC monitoring screens. Engineers instantly open support tickets and start resolving issues—often before the crew is aware.
  • Quarterly Health Checks:
    Engineers log into your systems every quarter to evaluate system health, software updates, accessibility, backup status, and hardware lifecycle. A detailed Quarterly Health Check Report is delivered with recommendations for improvement.
  • Vendor Coordination:
    We act as your single point of contact, liaising with all relevant hardware suppliers and service providers—even for consumer-grade systems like Starlink.

Superyacht Support Desk – Technical Assistance

Our Support Desk, located within the SOC, offers fast, reliable resolution of issues related to:

  • IT networks
  • Antennas
  • Connectivity
  • Entertainment & TV systems

Staffed by experienced marine electronics and IT engineers, the Support Desk ensures every issue is logged, tracked, and resolved efficiently.

Just contact us by phone or email and we’ll get on it.