Interview took place on Tuesday, October 16th, 2018 with Captain Vareek Breaden, at Rybovich, Palm Beach, FL.
“I am delighted with the quality of the product, bandwidth and the cost is very similar to what I would have paid, had I purchased a traditional VSAT service.
To date, we have travelled to Antigua and the Bahamas using one panel. What we’ve done is not activate our domes but topped up with 4G as we have remained ‘States side’.
The product has been fantastic. Of course, every new product has its issues, but the customer service has been there to resolve any of our problems. I was very happy with Matt from e3 Systems and Christian from Kymeta; both were awesome. I liked the monitor that shows the online usage – that was very helpful.
As a Captain, my job is to protect my owner’s investment and what’s important to the owner is to make sure I obtain the very best and at a cost that is considered value for money. I also look for transparency. If I make a mistake, the buck stops at
me. With that in mind, having done my due-diligence, I was happy I moved to flat panel technology. I felt that for our boat, I had made the right decision to move.
What did your guests think of the Internet service?
I like to educate people before they come onto my boat that the internet is never the same at sea as it is on land.
I like to under promise, so that I can over deliver.
On the basis that the owner and guests on board never commented on the quality of the Internet, implies they were happy. Like most things, you only hear if there’s a problem.
As a summary, marks out of 10, how would you rate us?
‘Bearing in mind I never give anyone 10, as there is always room for improvement’.
Customer Service 9 out of 10
Quality of Product 8 out of 10
Technology 9 out of 10
Airtime 9 out of 10 (80GB was eaten up very quickly, however I understand that more bandwidth is now available)
What advice would you give to boats considering to take on Kymeta flat panels?
Once the installation is complete, reality sets in on any new product, and by its inherent nature there’s always something that may go wrong, so be patient.
However, once those little issues go away and you are up and running, enjoy the simplicity of the system.
Hands down, this is the easiest system I have ever used!’ There is no programming, it’s very user friendly, and it is truly ‘plug and play’ as described in the handbook.
You don’t need to be a technical specialist to manage Kymeta, unlike other systems where you have to check the azimuth range, or the DAC (Antenna Control Unit).”