Support

e3 provides customers with complete peace of mind by offering direct support to network, IT systems and communications equipment via our dedicated Support Operations Centre and Support Desk.

Support Operations Centre

e3’s state-of-the-art Support Operations Centre (SOC) offers customers comprehensive remote monitoring services via direct access into your vessel’s network and communications systems.

Support Desk

The Support Desk provides customers with expert support from our team of experienced engineers at our HQ – who also have remote access to all your vessel’s systems and networks.

Support Licence Agreement

Providing peace of mind, this agreement offers routine health checks and full service support. Each new network and IT installation designed and installed by e3 receives 12 months service cover under the Support Licence Agreement.

My e3

My e3 allows you to conveniently manage all aspects of your account online and through our iOS apps.

Manage your e3 services online

With My e3s you can conveniently manage all your VSAT and other services, online 24/7.

Activate account

Latest news